MachSol may, in its sole and exclusive discretion, decide to issue a refund or exchange on a case-by-case basis. MachSol applies a "No Refund Policy" and all purchases are final. The Customer is responsible for understanding our "No Refund Policy" before making any purchase. MachSol provides extensive resources including free demos to evaluate our Product before purchasing. However, we realize that exceptional circumstances can take place regarding the character of the Product we supply. Therefore, we do honor requests for a refund in the first fourteen (14) days after purchase based on the following reason:

Although all the Products are thoroughly tested before release, unexpected errors may occur. Clear evidence must be provided proving such defects and submitted to our Support for approval. MachSol keeps the right to rectify the error or defect within 72 hours. If any deficiency is approved and MachSol fails to correct it within 72 hours from the date of the initial complaint letter provided by the Customer, the refund will be issued to the Customer in full without any compensations or reimbursements. Complaints which are based merely on the Customer's false expectations or wishes are not honored. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will result in your inability to qualify for a refund.

If MachSol grants a refund, it will be processed using the original method of payment.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund request based on incompatibility of our Products with some third-party Product other than those that are specified as compatible on our website of each Product. We don't guarantee that our Product is fully compatible with any third-party Product, and we do not provide support for third-party Product.

MachSol reserves the right to modify or update this return policy at any time. Any updates will be posted at machsol.com, and the new policy will apply to all subsequent transactions.