Viewing Queues

A queue is an object that holds Callers as they dial in to the "response group". To view queues navigate to the following path:

Click on Service Management link. Under Response Group tab, click on Queues tab. To add a new Queue click on Add New Queue button.

It will display the following listings:

• Queue Name: It shows the name of the queue.

• Description: It displays the description of the queue.

• Options: You can Edit or Remove the queues from the listing by clicking on the respective link.

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