Managing Holiday sets

 To manage holiday sets, navigate to the following path:

Click on Service Management link. Under Response Group tab, click on Workflows tab:

Now click on Manage Holiday Sets button.

Select a holiday set from the dropdown list or click on Add Holiday Set button and define a new holiday set:

• Holiday Set Name: Enter Holiday set name.

• Holiday Name: Define a new holiday.

Click on Add Holiday button when done and Save the settings.

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