Adding a Group

To add a new Groups, navigate to the following path:

Click on Service Management link. Under Response Group tab, click on Groups tab you will see the following:

To add a new Group click on Add New Group button and fill in the following fields:

• Group name: Provide a friendly name for a group.

• Description: Provide a detailed description of the group.

• Participation Policy: Select the participation policy from dropdown list as formal or informal.

• Alert Time (in seconds): You must enter a numeric value between 10 to 600 for alerts.

• Routing Method: Select routing method from the drop down list.

• Agents: Select to define a new group or select an existing distribution group

• Agents: Select existing groups as agents

Click on Save when done.

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