Navigation: Home » Customer Manager » Subscriptions List
To view a subscription navigate to the following path:
The Subscription List section allows you to see all the subscriptions under the provider on the panel. You will only see list of subscriptions that are directly under the customer of provider. You will not see subscriptions of customers that are under any reseller.
You can filter the list of subscriptions based on following fields:
Subsc.ID: You can search for a specific subscription based on the subscription ID.
Customer ID: You can search for list of all the subscriptions for a specific customer ID.
Customer Name: You can search for list of all the subscriptions for a customer name.
Domain Name: You can search for the subscription based on domain name.
Service Type: You can search for list of all the subscriptions based on the service type i.e. all exchange subscriptions etc.
Status: You can search for list of all the subscriptions based on status i.e. active, deleted, on-hold, pending, graced or expired.
Subscription list view shows following details for each subscription.
Subsc. ID: This is unique ID assigned to the subscriptions.
Subscription Name: This is the subscription name.
Service Type: This indicates the type of service this subscription is created for.
Package: This is the package.
Customer: This is the client for whom this subscription is created.
Status: Indicates current status of the subscriptions.
Active - Indicates a completed subscription with order paid and service provisioned.
Pending - Invoice was generated and paid but the service is not yet provisioned for certain reason. You may check status and provision an order manually by going to Service Director » Service Queue.
On Hold - Indicates that the service is currently disabled. A subscription can go into On-Hold status automatically. For example, if renewal order is not paid.
Graced - Indicated an expired subscription which is given grace period before deletion.
Expired - The subscription has been expired.
Deleted - The subscription was expired and later deleted. No further operations are possible on this subscription.
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