Managing Service Queue

Service Queue is used to manage new orders provisioning, renewal, deletion, suspension etc. It is central location where the provision staff can view the incoming orders, their status, leave notes and manually control the failed orders.

To view Service Queue navigate to the following path:

Navigation: Home » Service Director » Service Queue

The service queue tab displays following:

Command: Shows the task in the queue. It is usually in the following format:

Action name: Account Name (Provider Name)

So, if you see command "Renew Domain: somedomain.com (eNom)" then you understand that this is domain renewal with eNom provider.
Status: Indicates the current status of the command.

In-Q: Indicates the service provisioning is in the queue waiting for the provisioning. A service may remain In-Q if the subscription is unpaid or if the Control Panel Provisioning Service is stopped.
Error: Indicates an error condition during the provisioning. Click on it to see the error detail.

Date Entered: The date when item entered in the queue.
Tries: Total number of tries to provision the service automatically.
Last Tried: The date/time when service was last tried.
Customer ID: The customer id.
Customer Name: The customer to which the service belongs.
Reactive: Click on reactive to active the service.
Run: Click on this button to attempt to provision service.
Control: Click on this button to manually provision a service. This is very useful in two scenarios:

Manual Provisioning: For those services which cannot be provisioned automatically you can use Control button to provision. For example, Dedicated server provisioning.
Provisioning Failed Orders: If for any reason an order is failing to provision you may use the Control button to provision it.

Note: When using Control button to provision service you MUST deploy the service manually with the appropriate provider.

The Settings tab offers you the opportunity to handle the processing of service queue items.

Auto processing of service queue items enabled: Check it you enable auto processing of service queue items.
Provisioning service interval: Select intervals from the drop down list.