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A provider can submit/create ticket on behalf of the customer. You will need to do this when clients contact customer service through phone etc. To create a new ticket navigate to following path:
Click on New Ticket button for submission of a new ticket.
Fill in the following fields:
Customer: Select the corresponding customer.
Subject: Specify subject that would appear as subject of the ticket.
Department: Select relevant department from available options.
Priority: Set the priority based upon the importance of the issue e.g. urgent, normal or low.
Attachment (Optional): This is an optional field that is not compulsory to be filled. Normally, it is a good practice to attach supplementary information as an attachment.
Message: The body of the message goes here.
Click on Submit button to submission of newly created ticket.
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