Managing Departments

Control Panel allows you the option to have your organizational structure in control panel as it actually exists. You can create departments and have staff members manage their respective departments. For example, the Billing Department can handle tickets related to billing and Support Department can handle tickets related to support.  

You may create unlimited number of departments in Panel. To create and manage departments navigate to the following path

How to customize department's email?

For each department there are several customizable email templates available. The templates include:

• Confirmation of posting ticket

• Ticket updated notification

• Ticket assigned notification

• Ticket forwarded notification

• Ticket closed notification

• Ticket Auto closed notification

• Challenge Response

To customize these template navigate to following path.

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