Managing Agents

Help Desk agents are the staff members of your company. To assign help desk agent you should add a staff member first.

How to add a staff member

To add a staff member navigate to following path:

Make sure that you assign "Help Desk Administrator" role to the staff member.

Once staff member is added navigate to the following path to activate him as Help Desk Agent and assign departments and permissions.

Click on Add Agent button to include a new held desk agent.

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