Manage Status

Statuses regarding particular tickets can be manipulated from here:

Following parameters are displayed:

• Active Ticket: Active ticket is a ticket waiting for a technician attention.

• Waiting Ticket: When a technician replies a ticket it goes into waiting state which indicates it is waiting for a confirmation from customer. A waiting ticket is automatically closed after certain number of days as configured in the settings.

• Closed Ticket: Closed ticket cannot be update/replied without re-opening.

Customized statuses can be created putting in the Status Title and clicking on Save button.

By clicking on Edit link enables modification of statuses.

Statuses created by provider can be deleted by clicking on Delete link.

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