How to Add Department

To add a department navigate to the following path and click on the Add Department button:

Fill in the following fields:

• Title: Enter title of department here.   

• Description: Provide description about department.   

• Email from address: Email address to be used as the From Email Address.

• Email from name:  Email from name that will be displayed to email recipient.

• Hours of inactivity to auto-close a ticket ( 0 is never auto-close ): Ticket can be automatically closed if there is no activity on the ticket after the specified number of hours of inactivity.

• Internal: Internal department does not show up on new ticket form. It can be used to create private departments.

• Admin Access: Choose the Agent User as administrator of the department.

Then, click on Save button.

Note: You can also clone, edit and remove departments.

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