For email confirmations navigate to following path and select Email Confirmation under Options and click Go to edit email confirmations.:
This page will display the following listing:
Department Name: It displays the name of the department.
Description:It shows the description of the department.
Internal: It displays whether it's status is internal or not.
Tickets:It displays the number of the tickets.
Options: Select if you want email confirmation. Click on Go to edit email confirmations.
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