Customizing Email Templates

The emails that are sent out to your customers can be fully customized. Before customizing templates, understand the following concept.

Runtime Variables: Runtime variables are set of variables which you can use in the email template. These variables are replaced with actual value at the time of email generation. Runtime variables are great for fully customizing your emails.

Example: If you insert %companyName% variable in an email template it will be replaced with "Your Company Name" when the email is actually sent out to the customer.

When customizing email template, you will notice 3 types of runtime variables available.

Company Variable: These are set of company related variables.
Customer Variables: These are set of customer related variables.
Group Variables: These are specific to email group you are editing. For example, when editing Package Information Group emails you will see variables like %packageName%, %subscriptionID% etc.

To customize email template navigate to the following path:

Navigation: Home » System Configuration » Emails Configuration » Email Templates

The Email Templates screen shows the following:

Operations: Under this box you set the email addresses for the email group. You can configure different email addresses for each email group.

Click Edit Template button for the template you wish to customize. The edit template screen shows following:

Change email template name: Friendly name. You don't need to change this setting.
Locale Language: Set the language locale for your email.
Email priority: Set the priority flag for your email.
Subject: This is the subject with which the email is sent. You can use variables in the subject line too.
Body: This is the actual email body. You can use %Variables% inside body. You can change the text in your emails but you MUST use valid variables. Use the drop down list boxes for automatic insertion at cursor location instead of typing it.
Kill Template: Enable this check box if you want to suppress the email template. In this case the email will always be bypassed.

Click Save button when you are done.