Challenge Response

Challenge Response is a feature that prevents SPAM emails from reaching the Help Desk.

How it works?

Whenever email is received in a department the sender email ID is matched against the control panel database. If it is found in the database as a valid user, ticket is generated and placed in the system. But if email address is not found in the control panel database, then a Challenge-Response email is automatically sent to the sender email address with URL link to visit. If URL is visited then sender is confirmed and added to control panel database. This sender never receives challenge-response email again.

To configure challenge response system navigate to following path:

Make sure that Require users to confirm registration is checked and select the auto-kill interval from the drop-down box in front of Kill e-mails that fail to respond to challenge e-mail after this time. Kill e-mail means that the e-mail is deleted if the link/URL in challenge response email is not clicked.

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