Incident Support Services
MachSol, a Microsoft Gold Partner, has been supporting Microsoft hosting products for larger hosting providers around the globe. If you are service providers who do not have a current Microsoft Premier Support agreement, MachSol has introduced per incident support. Incident support is provided to those companies who have an immediate and urgent environment issue with no PSA in place. Incident support is fixed cost block of time used for the resolution of reported issue. This may include consulting, administrative work, and engineering hours, depending on issue nature.

Industry’s Best After Sale Support

ProductRequirements
Standard - 8x5
  • 24 hours response
  • Fix target 72 hours
  • Single Incident
  • Standard 8x5 Support Ticket
ProductPOC
Premium - 8x5
  • 24 hours response
  • Includes back-end
  • Microsoft applications
  • Premium 8x5 Support Ticket
ProductPrices
Premium Plus - 24/7
  • 24 hours response
  • Includes back-end
  • Microsoft applications
  • Premium 8x5 Support Ticket

Why MachSol Training Services?

Affordable consulting and support services with a team of advanced infrastructure experts that you can trust to call at any time you need help with Microsoft enterprise applications.


Certified & Experienced Technology Experts


Quick Turnaround Time


Microsoft & Industry’s Best Practices


Worry-Free Experience


Clients Around the Globe

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