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MachPanel Lync is the first and only control panel which is Microsoft Validated Lync application that means Microsoft has tested and approved MachPanel as a recommended Lync Control Panel for UCaaS. Application without this qualification might incur operations risks when deployed with Lync. Whilst, with MachPanel Lync you can have complete peace of mind.

Lync 2013 Control Panel – Lync and UC Automation Solution

MachPanel Lync provides complete automation of Microsoft Lync core provisioning services as well as management services; enabling service providers to sell Unified Communication services with maximum operational control and efficiency.

Using MachPanel Lync module, you can leverage Enterprise Voice using Resource Group that is a contact center solution for Microsoft Lync Server. Furthermore, you can now have enterprise voice billing and reporting within same interface as well. It allows service providers the flexibility and control to manage their clients and communications infrastructure efficiently by providing a centralized management control panel for Providers, Partners (Resellers) and Customers. With integrated Direct Billing of Enterprise Voice Users, Helpdesk, Online Storefront, Emailing and Customer management, MachPanel empowers UCaaS providers unmatched business automation.

MachSol also offers turn-key services for Microsoft Lync based hosted unified communication services.

Contact us today to discuss your requirements and schedule a product demo.

MachPanel Lync Benefits

MachPanel Lync enables service providers to experience state of the art unified business automation solution. It brings you provisioning, management and billing controls to help you run business with efficiency and complete control. Following are some of the benefits of MachPanel Lync module:
  • MachPanel takes HSPs/Telco’s to new markets to unified communication services via Microsoft Lync.
  • Automatic provisioning service enables you save time, reduce operational cost and increase overall throughput.
  • MachPanel Lync is Integrated with internal Billing, Emailing and Helpdesk modules to streamline business processes

MachPanel Lync – Unified Communication

MachPanel Lync unifies communications bearing IM connectivity, conferencing, telephony, file transfer alongside many other features. It adds billing, provisioning and management of Microsoft Lync to your cloud services allowing you to have complete functional capabilities. Following are some of the salient features of MachPanel Lync module:
  • Full multi-tenant organization setup
  • Dedicated and shared hosting
  • Lync User Creation
    1. IM & Presence Enabled
      PC - PC Audio/Video and Conferencing Enabled
      Enterprise Voice Enabled
      Dedicated Line, Extension Numbers, Private Lines
  • Automated DNS record creation for new customers
    1. Auto SRV and A record creation, needed for Sign In process
  • Domain Federation Management
    1. Allowed Domains
      Blocked Domains
  • Persistent Chat Management
    1. Management of Chat Categories
      Management of Chat Rooms
  • Response Groups Management NEW!
    1. Management of Groups
      Management of Queues
      Management of IVR and Hunt Workflows
  • Lync Enterprise Voice Billing and Reporting Including Conference Calls NEW!
  • SIP Domains Management
    1. Creation of new SIP domains and associated meeting URLs
  • Phone Grouping for easy management
  • Transfer Phone Numbers
  • Assign/Change user policies
  • Sell Addon Services
  • Enhanced Usage reporting
  • Tight integration with Exchange, SharePoint, CRM services
  • Secure Self-service tool for Customers and Resellers
  • Integration with MachPanel Billing, HelpDesk and Network Monitoring Systems
  • Offline and Online stores for selling Lync Services

 
There are a lot more features which you can check in MachPanel Lync Module Datasheet

Microsoft Lync Turnkey Services

MachSol Inc., a Microsoft Gold Partner, provides rapid deployment of defined scope, fixed cost, turn-key solution of Microsoft based products.

With a qualified team of Microsoft Certified engineers we offer turn-key Microsoft Lync solutions that include following:
  • Designing and recommendation of Lync platform ensuring
    • High availability, scalability, security
    • Cost effectiveness based on industry knowledge and best practices
  •  
  • Installation and configuration of Lync platform.
  • Knowledge transfer and maintenance of Lync platform 
 

Microsoft Lync Migration

MachSol, as Microsoft Gold Partner, can help to upgrade earlier versions of Microsoft Lync to Microsoft Lync 2013.

MachPanel Lync Requirements

These are MachPanel Provisioning System's minimum service requirements.

Microsoft Hosted Lync Service

  • MachPanel Control Server
  • MachPanel remote server on :
    • Front End Servers (in case of Lync 2010)
    • Front End and Director Servers (in case of Lync 2010 Multi-Tenant Pack)
    • Front End and Director Servers (in case of Lync 2013)
  • Microsoft Lync Server 2010/2010 Multi-Tenant Pack /2013
  • Active Directory infrastructure and defined privileged access rights for MachPanel provisioning service account
 

Frequently Asked Questions

Following are some of the frequently asked questions related to MachPanel Lync that enables you to offer unified communication services for voice, text and multimedia content.

Question: What can I do with MachPanel Lync?

You can run completely automated Microsoft Lync 2010 and Lync 2013 with pre-integrated provisioning, billing and helpdesk tools with a wide range of 3rd party integration and apps.

Question: Can I create my own service plans and add-ons?

Yes, you can create your own services and other services to sell as Add-on. You can enables/disable features via control panel.

Question: Does MachPanel support the resellers/partners?

Yes, MachPanel supports the concept of resellers and provides a customizable control panel for resellers which can run on different URL. Thus enabling partners to put their own logo and company information, make their own service plans, set their own local and culture etc.

Question: Can I sell/add-up additional hosting features and users?

Yes, you can sell additional features and users as Add-on to your customers.

Question: Can my customers upgrade/downgrade their Plan?

Yes, you can offer the upgrade or downgrade to any service plan you offer.

Question: Can I sell and charge my customer per User?

Yes, you can devise your own billing plans based on either users or packages.

Looking for Migration Services? Look no further, we can help you!