If you are a hosting service provider (HSP) or a telecommunication company seeking
ways to deliver new sets of services that offer greater value to subscribers, build
customer loyalty, and generate new revenue streams then MachPanel Provisioning System
is for you.
MachPanel's Hosted Exchange Extension fully automates and controls service delivery
on Microsoft Exchange 2007/2010, manages billing, and provides self service control panel
to your customer.
Benefits of using MachPanel for Hosted Exchange 2007/2010 Service
Most advanced Exchange management web interface
MachPanel's HEE extension offers every exchange feature in easy to use web interface.
It lets your customers take control of their service thus reduce your cost of support
while increasing customer satisfaction.
Multiple Active Directories support
MachPanel can provision and manage hosted exchange email service spread across multiple
Active Directories and Domain Forests.
Active directory domain account sharing
MachPanel shares Active Directory domain accounts across multiple services thus
reducing the Microsoft CAL requirements, increasing service provider's profitability
and easing the client operations.
Delegated administration
MachPanel framework delegates administration, allowing your customers to manage
their own resources including databases, e-mail, payment and contact information.
By enabling customers to self-provision their accounts, service providers can see
a marked reduction in the number of service requests arriving at their call centers.
Service plans designing
MachPanel HEE/MPS offers advanced service designer to design the service plans you
will be offering to your customers. It allows you to select features, currency,
billing cycles, price, upgradeable/downgradable items, and add-ons.
Advanced built-in billing system
Highly advanced and configurable billing system lets you bill your customers in
any currency.
See the
billing features list here.
Service selling
Create several online stores quickly and easily. Each store offers currency selection
and is fully dependent on service plans you configure. Cross-selling is also possible.
Automated provisioning
As soon service is purchased and passed through billing a subscription gets created
and automatically provisioned with appropriate provider (MS Exchange in this case).
The automation of frequent or complex tasks improves accuracy by reducing the amount
of human involvement, which reduces the opportunity for human error.
Time savings
Automated provisioning can free development resources to work on revenue-generating
projects, such as deployment of new value-added services.
Active directory DNS management
MachPanel HEE automatically creates necessary DNS records (Note: check for feature
availability).
Integrated help desk
The integrated help desk system allows ticket creation both from web and via e-mail.
Create unlimited departments, technicians, and ticket rules.
See the
help desk features list here.
Quick deployment
Just install MachPanel and you will be up and running in minutes. It is kind of
plug-and-play!
Domain registration & management
Manage your domain registrations easily with advanced tools. Popular domain registrars
supported.
See the
domain registration management features list here.
Fully multilingual
MachPanel is 100% multilingual ready software. Available in Spanish and several
other languages. You may translate the control panel by editing single file.
See the
complete Exchange Server features list here.