Following is the list of features that come with eJadSPM Core System.
Module: Service Plans Management |
Professional Edition |
Enterprise Edition |
| Create Domain Name, Shared Hosting, Reseller Hosting, Dedicated Hosting, SSL Certificate, and Software Type service plans |
 |
|
| Flexible service plan billing cycles (weekly, monthly, yearly etc) |
|
|
| Configure service plans in more than one currency |
|
|
| Set pricing for each type of billing cycle |
|
|
| Create add-on items, create different billing cycles for add-ons and set prices for each type of billing cycle |
|
|
| Associate add-on (cross-selling) items with service plans |
|
|
| Associate e-mail template with service plans. Email is sent when the service is provisioned. |
|
|
| Ability to charge Setup fee |
|
|
| Activate/deactivate service plans |
|
|
| Create clone of existing service plans |
|
|
| Filter & search options for service plans |
|
|
Module: Billing Management |
Professional Edition |
Enterprise Edition |
| Pro-rated & Non-prorated billing methods |
|
|
| Bill your customer in ANY currency |
|
|
| Advanced anti-fraud filters |
|
|
| Multiple payment gateways support |
|
|
| Define more than one billing currency |
|
|
| Tax & VAT support |
|
|
| Automatic invoice generation for new & recurring accounts |
|
|
| Ability to set invoice delivery times & periods |
|
|
| Ability to set next invoice and payment ID |
|
|
| Automatic email alert for declined payments |
|
|
| Automatic email alert for overdue invoices |
|
|
| Automatic payment capturing (recurring billing support) |
|
|
| View recurring transactions |
|
|
| Ability to issue & track credits |
|
|
| Ability to issue & track refunds |
|
|
| Ability to generate custom invoices |
|
|
| Ability to delete invoices |
|
|
| Ability to re-generate & re-send invoices |
|
|
| Ability to cancel single or multiple products from an invoice & generate updated invoice |
|
|
| Ability to track overdue invoices |
|
|
| Ability to suspend, cancel overdue accounts |
|
|
| Offline payments registration |
|
|
| Virtual terminal support |
|
|
| View detailed billing history including invoices & payments |
|
|
| Access to multiple billing reports |
|
|
| Advance search based on invoice #, client ID, e-mail, client name, payment number , etc |
|
|
| Customize invoices |
|
|
| Send your customers payment reminders |
|
|
| Send your customers over-due invoice |
|
|
| Based on business rules you define, the billing system takes actions on due, overdue, paid accounts. For example, you can set business rule that a shared hosting account shall cancel if it remains due for 14 days. |
|
|
| Send your customer expired credit card alert |
|
|
| Manage credit cards |
|
|
| View transaction details (number of attempts, gateway response, gateway codes, etc) |
|
|
Module: Customer Management |
Professional Edition |
Enterprise Edition |
| Customers listing categorized with services plans (e.g. Shared Hosting) of service type (e.g. Basic Hosting) |
|
|
| Subscriptions listing |
|
|
| Offline order taking. Sell add-ons, adjust (like discounts, tax, etc) and view the total bill. You can also enter Pay-Later type accounts. |
|
|
| Advanced customer search feature |
|
|
| 360° view of customer accounts. This includes personal profile, services purchased, billing history, status of different services (active, expired, pending, overdue, etc), etc |
|
|
| Upgrade/downgrade customer package. Automatic provisioning and customer notification |
|
|
| Suspend/Resume/Cancel services as needed. Automatic status update and customer notification |
|
|
| Update a customer details and reset their password on their behalf. Automatic password reset email notification is sent |
|
|
| Assign/revoke and track IP addresses |
|
|
| Customer Notes allow you to keep track of your to-do list or important notes about a customer account |
|
|
| Send direct e-mail to the customer |
|
|
Module: Dedicated Server Management |
Professional Edition |
Enterprise Edition |
| Create dedicated hosting service plans |
|
|
| Define user customizable dedicated server plans |
|
|
| On online store, customer may purchase pre-configured dedicated server or customize dedicated server to suit his requirement |
|
|
| Take offline dedicated server orders |
|
|
| Associate datacenter, racks, and switches with your dedicated servers |
|
|
| Track and manage dedicated server orders |
|
|
| Configure service monitoring on dedicated servers |
|
|
| Dedicated server remote management (reboot,cpu & disk usage, event logs, etc) |
|
|
| Add/Remove IP address |
|
|
| IP address assignment and usage tracking |
|
|
Module: Network Management |
Professional Edition |
Enterprise Edition |
| Monitor your Windows based servers without installing additional software |
|
|
| Monitor disk usage, CPU usage, IIS server, FTP server, DNS server, Ports, and Windows Services. |
|
|
| Automatic actions on down services (e-mail, server restart, service restart) |
|
|
| Configurable monitoring intervals and thresholds |
|
|
| Reboot any of your servers with click of a button |
|
|
| Remotely view and manage (start/stop/suspend) services your servers |
|
|
| View real-time disk usage |
|
|
| View real-time CPU usage |
|
|
| Remotely view system event logs |
|
|
| Remotely Add/Edit/Remove IP address |
|
|
| Add/Edit/Remove Administrator users |
|
|
| View/Kill terminal (RDC) sessions |
|
|
| See the Datacenter information (name, address, website, sales/support phone) |
|
|
| Define emergency procedures for different type of events (network down, server down, server rebuild), etc |
|
|
Module: Help Desk |
Professional Edition |
Enterprise Edition |
| Built-in turn-key help desk |
|
|
| Filtered searchable tickets listing |
|
|
| Threaded, easy to navigate ticket responses |
|
|
| Customizable auto-response e-mails |
|
|
| Unlimited help desk agents |
|
|
| Unlimited departments |
|
|
| Unlimited e-mail parsers for ticket generation via e-mails |
|
|
| Automatic department assignment to new tickets |
|
|
| Built-in anti-spam system to reduce/block SPAM e-mails thus keeping your help desk clean |
|
|
| Automatic ticket creation via e-mail or web based submission |
|
|
| Create custom ticket priorities and status |
|
|
| Inter-department ticket transfers and notes |
|
|
| Attachment uploading facility |
|
|
| Automatic ticket closing feature |
|
|
| Assigns departments, access rights to staff members |
|
|
| Integrated knowledgebase (upcoming feature) |
|
|
Module: Online Store |
Professional Edition |
Enterprise Edition |
| Powerful AJAX based online store front |
|
|
| Create multiple online stores each catering to different set of services or currencies. For example, you may create 2 online stores dealing in USD and EUR currencies separately |
|
|
| Control the services or service plans you wish to sell on the store |
|
|
| Cross-selling support |
|
|
| A very powerful built-in ordering engine that guides the buyer through various ordering options |
|
|
| Add-on selling support in the ordering system |
|
|
| Ability to set multiple payment methods |
|
|
| Auto detection of returning user |
|
|
| Order multiple products in single go |
|
|
| E-mail notification on new sale |
|
|
| Customizable welcome E-mail to new users |
|
|
| Easy integration with existing website |
|
|
| Ability to customize store color scheme |
|
|
| API calls available for direct purchase from your website |
|
|
