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MachPanel - Control Panel Features
Service Plans Management
Module: Service Plans Management
Professional Edition
Enterprise Edition
Create Domain Name, Shared Hosting, Reseller Hosting, Dedicated Hosting, SSL Certificate, and Software Type service plans
Flexible service plan billing cycles (weekly, monthly, yearly etc)
Configure service plans in more than one currency
Set pricing for each type of billing cycle
Create add-on items, create different billing cycles for add-ons and set prices for each type of billing cycle
Associate add-on (cross-selling) items with service plans
Associate e-mail template with service plans. Email is sent when the service is provisioned.
Ability to charge Setup fee
Activate/deactivate service plans
Create clone of existing service plans
Filter & search options for service plans
Billing Management
Module: Billing Management
Professional Edition
Enterprise Edition
Pro-rated & Non-prorated billing methods
Bill your customer in ANY currency
Advanced anti-fraud filters
Multiple payment gateways support
Define more than one billing currency
Tax & VAT support
Automatic invoice generation for new & recurring accounts
Ability to set invoice delivery times & periods
Ability to set next invoice and payment ID
Automatic email alert for declined payments
Automatic email alert for overdue invoices
Automatic payment capturing (recurring billing support)
View recurring transactions
Ability to issue & track credits
Ability to issue & track refunds
Ability to generate custom invoices
Ability to delete invoices
Ability to re-generate & re-send invoices
Ability to cancel single or multiple products from an invoice & generate updated invoice
Ability to track overdue invoices
Ability to suspend, cancel overdue accounts
Offline payments registration
Virtual terminal support
View detailed billing history including invoices & payments
Access to multiple billing reports
Advance search based on invoice #, client ID, e-mail, client name, payment number , etc
Customize invoices
Send your customers payment reminders
Send your customers over-due invoice
Based on business rules you define, the billing system takes actions on due, overdue, paid accounts. For example, you can set business rule that a shared hosting account shall cancel if it remains due for 14 days.
Send your customer expired credit card alert
Manage credit cards
View transaction details (number of attempts, gateway response, gateway codes, etc)
Customer Management
Module: Customer Management
Professional Edition
Enterprise Edition
Customers listing categorized with services plans (e.g. Shared Hosting) of service type (e.g. Basic Hosting)
Subscriptions listing
Offline order taking. Sell add-ons, adjust (like discounts, tax, etc) and view the total bill. You can also enter Pay-Later type accounts.
Advanced customer search feature
360° view of customer accounts. This includes personal profile, services purchased, billing history, status of different services (active, expired, pending, overdue, etc), etc
Upgrade/downgrade customer package. Automatic provisioning and customer notification
Suspend/Resume/Cancel services as needed. Automatic status update and customer notification
Update a customer details and reset their password on their behalf. Automatic password reset email notification is sent
Assign/revoke and track IP addresses
Customer Notes allow you to keep track of your to-do list or important notes about a customer account
Send direct e-mail to the customer
Domain Name Management
Module: Domain Name Management
Professional Edition
Enterprise Edition
Automated domain registration with supported registrar
Automated domain renewal
Automated domain transfer
Lock/unlock domain names
Change domain WHOIS data
Retrieve domain secret (EPP code)
Register/Modify new name servers
Consolidated domain names management
Customer self service control panel for domain portfolio management
Hosting Accounts Management
Module: Hosting Account Management
Professional Edition
Enterprise Edition
Automated web hosting account provisioning on supported control panel (Plesk, etc)
Automated hosting account suspension/resumption
Account password reset
Account profile editing
Package upgrade/downgrade and provisioning
Reseller Accounts Management
Module: Reseller Account Management
Professional Edition
Enterprise Edition
Automated reseller account provisioning on supported control panel (Plesk, etc)
Automated reseller account suspension/resumption
Account password reset
Account profile editing
Package upgrade/downgrade
Dedicated Servers Management
Module: Dedicated Server Management
Professional Edition
Enterprise Edition
Create dedicated hosting service plans
Define user customizable dedicated server plans
On online store, customer may purchase pre-configured dedicated server or customize dedicated server to suit his requirement
Take offline dedicated server orders
Associate datacenter, racks, and switches with your dedicated servers
Track and manage dedicated server orders
Configure service monitoring on dedicated servers
Dedicated server remote management (reboot,cpu & disk usage, event logs, etc)
Add/Remove IP address
IP address assignment and usage tracking
SSL Certificates Management
Module: SSL Certificates Management
Professional Edition
Enterprise Edition
Create SSL certificate service plans
Associate domain with SSL certificates
Automatic CSR generation (upcoming feature)
Automatic SSL certificate order placement (upcoming feature)
SSL order status tracking
Automatic SSL certificate installation (upcoming feature)
Network Management
Module: Network Management
Professional Edition
Enterprise Edition
Monitor your Windows based servers without installing additional software
Monitor disk usage, CPU usage, IIS server, FTP server, DNS server, Ports, and Windows Services.
Automatic actions on down services (e-mail, server restart, service restart)
Configurable monitoring intervals and thresholds
Reboot any of your servers with click of a button
Remotely view and manage (start/stop/suspend) services your servers
View real-time disk usage
View real-time CPU usage
Remotely view system event logs
Remotely Add/Edit/Remove IP address
Add/Edit/Remove Administrator users
View/Kill terminal (RDC) sessions
See the Datacenter information (name, address, website, sales/support phone)
Define emergency procedures for different type of events (network down, server down, server rebuild), etc
Datacenter Management
Module: Datacenter Management
Professional Edition
Enterprise Edition
Add Datacenters
Edit datacenter information such as address, contact numbers, etc
Add/Edit server racks
Add/Edit switches
Associate racks/switches with datacenter
Help Desk Management
Module: Help Desk
Professional Edition
Enterprise Edition
Built-in turn-key help desk
Filtered searchable tickets listing
Threaded, easy to navigate ticket responses
Customizable auto-response e-mails
Unlimited help desk agents
Unlimited departments
Unlimited e-mail parsers for ticket generation via e-mails
Automatic department assignment to new tickets
Built-in anti-spam system to reduce/block SPAM e-mails thus keeping your help desk clean
Automatic ticket creation via e-mail or web based submission
Create custom ticket priorities and status
Inter-department ticket transfers and notes
Attachment uploading facility
Automatic ticket closing feature
Assigns departments, access rights to staff members
Integrated knowledge base (upcoming feature)
Internationalization/Localization
Module: Internationalization / Localization
Professional Edition
Enterprise Edition
Multiple languages support
Easy self-create new language support mechanism
Automatic locale detection and setting
Newsletter System
Module: Newsletter System
Professional Edition
Enterprise Edition
Create newsletter/marketing campaigns
Target all or selected group of customers
Track e-mails views
Track e-mail clicks
Clone e-mail campaigns
Customization
Module: Customization
Professional Edition
Enterprise Edition
Simple template engine
Built-in theme manager
Customize invoice e-mails
Customize payment e-mails
Customize reminder & notices e-mail
Customize welcome e-mails
Customize account setup e-mail
Customize store-front
Storefront ordering system integration with your website
Administration Features
Module: Administration
Professional Edition
Enterprise Edition
Role based access to the control panel
Advanced newsletter management system with ability to track views of sent newsletters
Ban & Unban IPs
Various administrative reports
E-commerce Management
Module: Online Store
Professional Edition
Enterprise Edition
Powerful AJAX based online store front
Create multiple online stores each catering to different set of services or currencies. For example, you may create 2 online stores dealing in USD and EUR currencies separately
Control the services or service plans you wish to sell on the store
Cross-selling support
A very powerful built-in ordering engine that guides the buyer through various ordering options
Add-on selling support in the ordering system
Ability to set multiple payment methods
Auto detection of returning user
Order multiple products in single go
E-mail notification on new sale
Customizable welcome E-mail to new users
Easy integration with existing website
Ability to customize store color scheme
API calls available for direct purchase from your website