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Software Service Agreement

Return Policy

A software service agreement is essential for two major reasons:

provides you with free e-mail based technical support for period of 12 month from the date of software purchase. After 12 months it needs be renewed to continue receiving benefits.

Free of charge Software Updates and Upgrades are provided to you. You receive bug fixes, performance tuning, new features with each update/upgrade.

Software Service Agreement Terms

  • Supported versions: Only the latest version and one previous version are supported.
  • Agreement life: Service is provided for 12 months from the date of SSA purchase.
  • Service scope: Technical support is limited to reporting and correction of product defects, installation assistance, and configuration guidance.
  • Updates & Upgrades: All bug fixes, enhancements, and future version of product you purchased are included; any optional add-on, plug-ins, and new product offerings are not included with the agreement.
  • Renewal: SSA Renewal is OPTIONAL.
  • Renewal fee: SSA can be renewed for 20% of the Retail Price prior to 1st year expiration date for an additional 1 year.
  • Expired service agreement: Expired SSA may be REINSTATED for 45% of the Retail Price for 1 year and for 20% of the Retail Price for subsequent years.
  • Non-Transferable: The service agreement cannot be transferred or assigned to another product.
  • Liability: Our cumulative liability to you or anyone else for any loss or damages resulting from any claims, demands, or actions arising out of or relating to this Agreement shall not exceed the amount you have paid to us for this agreement.
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